PG&E apologizes for smart meter problems (San Francisco)
PG&E apologized to customers for poor customer service surrounding the installation of smart meters today, calling its behavior toward customers “unacceptable.”
The Northern California investor-owned utility released a 700-page report detailing its smart meter installation and problems it says it has worked to address.
Helen Burt, PG&E senior vice president and chief customer officer, said at a press conference at PG&E’s San Francisco headquarters that many customers had turned to contacting the media because they couldn’t get PG&E to respond to questions about their smart meter installations or inaccurate bills.
“That kind of customer service is just simply unacceptable,” Burt said to members of the media invited to the press conference. “We’re going to do a better job of contacting our customers so they don’t have to contact you.”
Read the full story in the San Francisco Business Times.
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